Want to Cancel Your Spectrum Internet Subscription? Here’s What to do
Many times it so happens that you subscribe to a service only to realize that you do not want to continue using it. If such is the case with you regarding spectrum, then here’s a comprehensive guide for you on how to cancel your service.
You do not have to worry when opting for the cancellation of service.
How to Cancel Spectrum Internet Service – An Easy Guide
People say that Spectrum has made it hard to cancel the home Internet service. According to the previous policy, if you decided to cancel the service mid-month, you got the refund for the remaining month. However, according to the new policy, if you decide to cancel mid-month or any other time of the month, Spectrum gets to keep the whole amount. Thus, making it hard for you to cancel Charter internet.
However, if you want to learn about the steps to follow when you decide to cancel the service, here’s a comprehensive guide for you.
Speak to the Right Representative
To begin with, you must be sure that you are speaking to the right person in the right department. Which means that you have to make sure that you call the right department. In case, you want to cancel your Internet service, you will have to call the Spectrum cancellation number 1-866-200-7855
When you call the number, you will be greeted by a robot menu. You will have to listen to it to choose your concerned department. The concerned department will connect you to a customer service representative. You must double-check with the rep to be sure that you are talking to a person in the right department.
Once you have made it through this step and have successfully reached a rep (via phone), it is time to move on to the next step.
Have Your Excuse Ready
This step involves you to do a bit of homework before you make a call on the company number. Because once you get connected to a rep, he will inquire why you want to cancel Internet Spectrum. They won’t entertain vague answers. Although the choice of continuing using a service or leaving it is yours, you should have a valid reason.
One of the easiest excuses to go by is that you tell them that you are moving and won’t be able to continue with the services that the company provide. Be sure to name an area that does not have Spectrum services. Otherwise, you will be in trouble.
Some of the excuses that you should avoid using include that you are opting for a seasonal disconnect and the occurrence of a natural disaster.
Stay Firm and Be Friendly
You have to stay calm and talk to the rep in a friendly tone. Because he will ask you a lot of questions. Therefore, you should know the answers so that you can ease the process of canceling the Internet service for yourself.
While they will not charge you a Spectrum cancellation fee, you having to pay for the complete month regardless of when you cancel is a fee. But we have told this to you beforehand so you should not argue with the rep over this. Because the customer service reps will do anything and everything from letting you cancel the company’s Internet service. And this can get a bit frustrating for you but you have to display your best manners.
It is very important that you maintain a friendly behavior with the rep as he will cancel your service.
Enquire How to Return the Equipment
If you had subscribed to a Spectrum package that came with multiple services or to the Internet package alone, you will have to return the equipment, like the router. You will have to ask the rep on how to do so because a failure to do so can be hefty on your pocket. Because the company will then charge you for the equipment.
Therefore, ask in detail from the rep all about the returning of the equipment. Ask him the equipment that you need to return and the place you should return it at. Spectrum Internet cancel is a tedious job but you will have to go through this process.
Confirm the Cancellation
Once you are through the process, that is not the end. You have to confirm your cancellation as well. This is easy. Call the same number that you did for cancellation. And just ask them to confirm if everything is accepted.
Also, you should ask them about any outstanding balance, any unreturned equipment being shown on their system and if the request is going forward.
Hope this guide on how to cancel Charter Internet was helpful for you.