Step By Step Guide To Cancel Spectrum Service
Canceling your cable or Internet service is harder than ever especially when the cable company tries its best to make you second guess your decision. Since you are here, we are assuming you have already made up your mind. You want to cancel Spectrum. This guide will walk you through the process.
How to Cancel Spectrum Service
The steps below explain how to cancel Spectrum Internet/Cable TV service altogether:
Step 1: Call Customer Service
The first step, of course, is to call the Spectrum customer service. Tell them that you want your Spectrum service canceled. They send you to the customer retention department. Ask if you are speaking with the retention department just be sure you are sent to the right place. Once you are there, you are halfway through the process.
Note: You cannot cancel the service online or through email.
Step 2: Tell why you want to cancel
You are going to have to tell why you are initiating Spectrum cancel service. Be genuine when it comes to an excuse. Tell them that you no longer need their services or you are switching to another provider. If there’s another genuine reason, let them know. The best excuse is to tell that you are moving to an area without Spectrum services.
The only time you will have to think of a reason is if you want to stay with them but you are hoping to get a negotiated deal. Make sure you tell them you are canceling because you are switching to a competitor or because their prices are too high.
If they don’t give a counter offer you like, take no pressure. You are not bound by any long-term contract. Feel free to switch to another provider.
Step 3: Return their equipment
Once the cancellation is initiated, you must return their equipment. That includes modem and cable boxes. Keep in mind if you don’t return the equipment, this will pile up charges. You could literally be charged with hundreds of dollars if you don’t return the equipment in time. So don’t take it lightly.
Step 4: Confirm the Cancellation
The last step to successfully cancel your service is to confirm the cancellation itself. Call them and ask the following questions:
- Is my service canceled successfully?
- Do I have any outstanding balance on my account?
- Is the system showing any unreturned equipment?
Once you get all the answers as expected, congratulations, your service has been canceled.
How to Cancel Spectrum Cable TV
What if you want to cancel your Spectrum cable TV service only? The process isn’t any different. Note that only the designated account owner can cancel the cable service. Here is what you have to do:
- Call customer service
- When you are taken to the retention department, let them know you only want to cancel your cable subscription.
- Tell them why you want to unsubscribe
- Return the equipment (if any)
- Call again to confirm the cancellation
Your disconnect request will be effective 30 days following the notification. Once the service is disconnected, your statement might reflect final service charges or any other recurring charges. It might also include an early termination fee if your service was bound by a contract.
How to Cancel Spectrum Internet
If you want to keep your cable service but get rid of your Internet plan, follow the procedure below.
- Call customer service and tell them why you are calling
- Your call will be directed to the retention department. Tell them you want to cancel your Internet bundle.
- Give a reason for cancellation
- Return the modem or any other equipment via mail or by dropping it off at Spectrum’s outlet.
- Call to inquire about the cancellation
Spectrum Cancellation Policy About Service Termination
Spectrum cancellation comes at a cost. As per the revised cancellation policy, the company is making it expensive for its customers to drop their Internet service. Even though you know how to cancel Spectrum Internet, evaluate your loss before canceling the service.
After June 23, 2019, Spectrum will no longer offer pro-rata credit services on a monthly basis for services that are canceled prior to the end of the current billing month. In the past, customers could terminate the services anytime without facing any penalties. Under the new policy, it’s better that you wait until the end of the billing month to cancel the services. Otherwise, you might end up paying the Spectrum cancellation fee in the name of Internet charges even if they are not using the service.
If you are one of those customers who are canceling services because of relocation or change of address, you will have to take the bullet.
To cancel your service, call on the Spectrum cancellation number i.e. 1-866-200-7855 and follow the instructions given by the rep.