How Do I Fix the Purple Light on Spectrum Router?
When it comes to internet service providers, Spectrum comes up as one of the top names in the industry. This is because it offers coverage over large parts of the US, and offers high-speed Spectrum WiFi plans at highly affordable prices. It comes complete with all the hardware and writing you need, including modems and routers. This helps you get set up with the best internet and cable packages in the area with just a call.
Spectrum’s customer service is quite exceptional. The ISP has worked hard to make sure your devices and network are as user-friendly as possible. So, if you face an issue such as purple light on the Spectrum router, you can resolve it without facing too much of a headache.
What Does a Purple Light on Spectrum Router Indicate?
A purple light on your Spectrum router could indicate one of a variety of problems. So, if you see it blinking, half-blue, half-red, don’t automatically jump to the worst possible conclusion. It could be a minor issue with the internet speed, preventing you from connecting to your Wifi properly.
However, in many cases, this purple light also means device failure or malfunction. After all, routers and modems are devices and all devices are susceptible to error, no matter how high-quality they are. But rest assured, your Spectrum internet and Charter cable packages come with top-notch customer service. So, even if you can’t figure out the solution yourself, you can call customer support. However, before you do that, here’s a few things you should try.
Check All the Wires
This is the first thing you need to do. Make sure no wires or cables in the back of your modem or router have come loose. If that still doesn’t resolve the problem, check the wire running through your house, and see if it’s been cut or chewed up at any point.
If it is a simple issue of a wire coming loose at the back of your router, you just have to reattach it properly. However, if the wire has been cut or chewed, you might need to replace it with new wiring to get the proper signals.
Reboot Your Router and Modem
Like with many devices, a simple reboot might help you resolve your purple light on Spectrum router issues. So, you should try rebooting your modem and router, and see if that helps. Here’s how you can carry out this activity.
- Unplug the power cables from your modem and router, and take out any batteries.
- Let the devices rest for a few minutes and cool down.
- Plug your modem back in, and put back the batteries and power cable.
- Wait for at least two minutes for your modem to light up and indicate it has rebooted
- Plug your router back in and reattach the power cable.
- Wait at least two minutes for it to connect to boot up and connect to the internet.
- Check if the purple light has stopped and open up a few pages on your browser to confirm the issue has been resolved.
Factory Reset Your Spectrum Internet Router
Sometimes, your router might just be bogged down by cached data and constant operations. This makes it deliver slow speeds and sometimes even results in your internet completely refusing to work.
In that case, you might have to factory reset your router. This will restore it to its original settings and clear all its caches. Once it is not bogged down by all the data, it will act as new and the purple light may stop blinking.
Troubleshoot on the My Spectrum App
The My Spectrum app covers all your internet and cable needs with Spectrum. Whether you’re facing issues with purple light on Spectrum router or want to upgrade your cable to the Spectrum silver package, you will be able to find what you want.
This app comes with a number of troubleshooting options, so use those to try and figure out your router issue. You can also use it to manage your home WiFi network.
Contact Customer Support
If all else fails, you can contact Spectrum support number. It is available 24/7 and has highly impressive response times. Whether the issue needs to be solved from the back-end or someone needs to come over to your house and fix it, our tech support personnel will handle it.
So, if the problem is particularly complex, do not worry, as the Spectrum tech support professionals will tackle it for you.
In conclusion, if you see a purple light blinking on your Spectrum router, do not panic. Go through some basic solutions, but if those don’t work, call us up and we’ll fix it!