Call Now to Order 1-866-200-7855 Open Mon to Fri 10 AM to 7 PM EST

How to Fix Spectrum Tuner Or HDD Unavailable issue?

Spectrum Tuner Or HDD Unavailable issue

Imagine you have cuddled up in your bed and you are ready to watch TV on your Spectrum cable, but you run into the error that “turner or HDD unavailable.” So frustrating, right? Especially when you are so looking forward to new the episode of your favorite show!

When this error appears, do you need to call customer support? Or should you try the good old method of unplugging the cable box and turning it on again? Hold on, don’t try anything unusual. Instead, follow the remedies unrevealed in this troubleshooting guide:

Ways to Fix Fix Spectrum Tuner Or HDD Unavailable issue

1: Unplug

Yes, you need to reset the cable box, but let’s show you how.

Unplug all wires – from the outlet, the cable box, and even the TV ports. Keeps the cords unplugged for about 5 minutes. Let the cables and machines rest. Now, plug them back in again and turn on your TV. The issue should disappear. If it doesn’t, this is a sign something else is wrong. Move on to step two, then.

2: Tune-Up

Another thing you can try is auto-tuning. To auto-tune, press the cable button from your remote control. When the auto-tuning begins, the channels tune automatically. After the process is complete, you should be able to access the channels that weren’t available before.

3: Reseat the Coax Connection

This means removing the coax cable and replacing it. There are two steps to perform it:

  1. Unplug the power from your digital box
  2. Remove the coaxial cable by unscrewing both ends
  3. Wait for a few seconds
  4. Plug the coaxial cable back in and screw the ends
  5. Connect the power cable to the cable box
  6. Wait for the functionality to restore

Now you may tune in to any channel you like. It’s recommended to press pause while watching any particular channel. If you are able to do so successfully, this means the cable box has restored its function. Press play again and you should be able to restore the function.

4: Poor Reception

Even after auto-tuning, if the error persists, this means there is some reception problem. Poor signals can affect the performance of your cable as well as the availability of channels.

If you suspect that the reception is bad, the only remedy is to call Spectrum support. They will look into your network and refresh the signals to improve the reception. You should now be able to have clear reception and the HDD unavailable error will go away.

5: Get a New Cable Box

Sometimes, the culprit is not Spectrum or poor reception, it’s your cable box. You can’t replace the box on your own. You will have to call Spectrum and let them know about the trouble you are experiencing. They will first ask you to apply a few remedies and if nothing works, they would suggest getting a new cable box.

Place a request for replacing the cable box and then you will receive one via mail. Once it’s here, have it replaced and see if this solves the issue. Hopefully, it will!

6: Cable Wiring

You can’t cross the cable wires from the list. The wiring needs to be apt because it’s responsible for transmitting signals so that you actually get to tune in to your cable.

There are good chances the cable is damaged from somewhere so get up and inspect the entire writing system. Make sure you unplug the cables and check the ports. Even if it’s a minor defect, it has the power to interrupt the entire cable experience.

Inspect the wires, and have them replaced so that the error goes away.

7: Line Drop

Bad signal problem is common. Sometimes, the signal issue is caused by your service provider. Other times, something else is causing the signal issue like a drop in voltage count. When that happens, you must check the circuits and make sure they are working fine. Apart from disrupting the TV signals, a drop in the voltage can mess up other appliances as well. So check them to be sure you know what’s causing the problem.

If your network infrastructure has connectors, they can disrupt the signals as well and cause tuning issues.

Caution: If at any point you don’t think about what you are doing, it’s recommended to stop and let a professional take care of the rest. You may end up causing damage.


Hopefully, this troubleshooting guide must have introduced you to all remedies for treating the Spectrum tuner or HDD unavailable error. If the problem doesn’t go, you should call Spectrum support services. Let them know you have tried everything and the error doesn’t seem to go.

They will probably schedule an appointment with a technician and send him to your place at the date and time you are available. They will inspect the issue and suggest a remedy accordingly. Normally, errors like these don’t demand the visit of a technician. So, take it easy.

Disclaimer: Although all requisite efforts have been made to procure owner/publisher approval for the images used in Blog posts, we apologize (in advance) for any unintended and/or uninformed copyright violations still incurred therein. If you feel that your material has been used without your tacit consent, please feel free to correspond with us through Contact Us page.