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Ways to Fix You Are Active In Another Session Spectrum

You Are Active In Another Session Spectrum

Spectrum has become a popular streaming service, and many users prefer it because of its features and prices. However, there is one common Spectrum error that often pops up and frustrates users. People don’t know what to do, and it becomes a dreadful headache very quickly. This error is Spectrum you are active in another session notification. If you have been a user of this service for a while, you have probably come across it too.

Users often get confused because they don’t understand what it means. It becomes frustrating because they can’t access the services they paid for even though they are not active anywhere else, despite what the message says. And this makes them panic!

How to Resolve the Spectrum You Are Active in Another Session Issue?

If this notification appears on your screen when you are trying to access the services, start by checking if you are, in fact, active from another source. If not, and you are sure it is an error from the provider, try one of the following solutions. These tips will help you fix the issue.

1. Restart the NWDI Server

One of the most common causes behind the “you are active in another session Spectrum notification” is a deployment issue. The word deployment has a lot of different meanings in different contexts. Deployment in a server means making it operational and properly functional. So, if a deployment issue is going on inside a portal server, you will most likely come across this error. In fact, if you come across this notification, a deployment problem should be your first suspicion. In this case, here is what you should do:

Try restarting the NWDI server and then the portal server. This is your first and only step to fixing a deployment issue in a server. After this, wait to see if the issue is resolved. It might take a few moments, so be patient. In most cases, this step fixes the problem, and you can go back to enjoying the services. However, if it persists, repeat it one more time. If it still doesn’t work, move on to the next troubleshooting tip!

2. Use the Correct ID

This reason might seem a little too obvious for you, but the truth is that a wrong ID is often the problem behind seeing this error. So, if the deployment tip didn’t work, recheck to see if you are entering the correct information to connect to an NWDI administrator. Next, check if you are using the correct ID. A majority of these errors pop up because of an incorrect ID, and as soon as the user figures it out and uses the right one, the problem goes away. Hence, check to see if the ID you are using is correct. Also, try logging out of your account and then log back in. If it is a temporary issue with your account, this might resolve the problem and you will no longer see the “you are active in another session Spectrum” notification.

3. Check Your Browser

The Internet can also cause issues if you use a faulty or bugged browser. Yes, bugged browsers are a reality. These browsers are either unsafe or struck by some kind of malware that does not allow you to access the services you are subscribed to. This issue is hard to diagnose for non-technical people, so many users don’t realize it unless an expert guides them. Some of the standard signs and symptoms of a bugged or risky browser include the following:

  • It is slow.
  • Crashes very frequently.
  • Unusual error notifications and messages appear.
  • The format looks suspicious.
  • Unfamiliar icons and ads are appearing.

If you spot these signs on the browser, suspect a bug immediately unless proved otherwise. Even if it is not malware, the browser is not safe enough for you to stay there. It is always better to be safe on the web than sorry. Using dicey or bugged browsers can lead to future problems that are a lot worse than these errors.

Once you suspect that the browser might be causing the problem, try using a different one. Go into the settings of your current browser and clear up the cache. If the cause is a bad browser, this solves the problem instantly.

4. Try A Different Gadget

If nothing else seems to be the causative agent, the issue might be local. So, look for problems with the device you are using. Is your phone having internet problems or software glitches? If there is an issue with your smartphone, it might not let you access apps and services. In that case, restart your smartphone and see if all the other apps and websites are working fine.

Next, if you are using an application, uninstall and reinstall it. Sometimes, there is a local or global issue with the software itself, so it might be an app issue rather than a device problem. Finally, try re-accessing your services and see if the error still shows up. If your device was the issue, it should be gone now.

You can also try switching the devices. For example, use a desktop computer or a laptop instead of a phone or tablet. In fact, Spectrum itself recommends using a desktop because accessing a website on a smartphone can result in issues. One of these issues is the Spectrum you are active in another session notification error. Hence, changing your device and logging into the website through a desktop will fix the problem.

5. Call Your Provider

If none of these tips seem to work, you can always call Spectrum. The company’s customer service is available 24/7, and you can get their phone number from their official website. You can also ask for their help through the provider’s application or their online platforms. The respondent will listen to your queries and give you the best advice possible. If they feel it appropriate to send a professional to look at the issue. And guess what? The “you are active in another session Spectrum” problem. will disappear.


The Spectrum you are active in another session error is not rare. In fact, it shows up for every user at least once throughout their experience with the streaming service. The best way to tackle this situation is to diagnose the problem and pinpoint the cause. Once you know why the error is showing, it will be easier for you to make it go away. And if nothing seems to work or you don’t want to tackle the situation yourself, you can always call the streaming service and ask them for assistance!

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