Spectrum Customer Service

Get answers to all Spectrum Internet, Cable TV and Phone queries.

  • Get Spectrum services
  • Upgrade Service Plans
  • Technical Support
  • Business Customers Enquiries
Open Mon to Fri 10 AM to 7 PM EST
1-855-837-6837

Spectrum Customer Support

Service concerns & queries are handled here

Customer Service

From ordering new services to getting help with your existing plan, Spectrum customer support has you covered.

1-855-837-6837

Billing Enquiry

Got billing questions? Get all the answers related with your billing, paying online, and more. We're here to help. Call Now!

1-855-854-2457

Business Customers

Be it new orders, technical support, upgrades, billing, or payments. Rest easy, Spectrum business service is just a phone call away.

1-855-551-4748

Technical Support

Need help installing equipment or have questions about troubleshooting? Just call & a professional will take care of it.

1-855-551-4748

Spectrum will pay up to $500 in early termination fees

Spectrum Resources

Different Ways to Connect with Spectrum Support

A phone call to the above number is usually the simplest way to get in touch. However, Spectrum offers a number of other convenient channels as well. You can contact customer support in the following ways:

Pre-Call Checklist

For Quick Answers and Instant Solutions

Spectrum Customer Support representatives do their best to assist you and resolve any service issues you may have. However, it always helps if you have a few things on hand to keep things smooth and speed up the process. Before you call, make sure you have the following information ready:

  • Your Spectrum Account Number (For existing customers only). You can find it on a recent bill or on Spectrum.net
  • The phone number associated with your account. This helps confirm your identity
  • Your Social Security Number’s last 4 digits. This may help with additional identity confirmation
  • Your exact service or billing address
  • Paper and pen to take notes with

Frequently Asked Questions

To stay at the top of the game, businesses need to provide their customers with an efficient customer support. When it comes to providing a seamless customer experience, Spectrum Cable Customer Service checks all the boxes! Their team of representatives are not only pleasant, but are also extremely competent. They make sure that your issues are resolved on the spot.

General FAQ’s

Spectrum offers a wide range of modems according to the Internet plans and speed you opt for. Many people claim the best modem for Spectrum to be Aris SURFBoard SB6183. However, you can also choose from other Spectrum approved modems that support high-speed Internet.

Subscribing to any of Spectrum’s services (including Cable TV, Phone, and Internet) means that you are also getting diligent customer care service as well. If there is anything that you need help with, dial the Charter Communications Customer service number (1-855-837-6837).

Spectrum is the same as Charter. In May 2016 Charter Communications acquired TWC. The merger also included a third company called Bright House. This was the first time in the history of cable services industry that such a merger took place.

Cable TV FAQ's

The channel listings and Spectrum TV Choice Package details will get you a variety of programing options. In addition to educational channels, Spectrum’s News 1 Channel, Music Choice Channels, you get to choose ten channels of your choice from a list of 77. All of this under $30 per month. Plus an access to many other exciting features and add-ons.

It is the freedom to watch your favorite shows and movies even when on the go. Spectrum TV Stream allows you to watch On Demand content. The package comes for as low as $24.99 per month. With an option to access over eighty channel apps, the bundling options will excite you.

You can choose from a variety of Cable TV packages when it comes to Spectrum. The packages start at $44.99 per month. By subscribing to any of the three plans you get access to HDTV channels, thousands of On Demand shows and movies and many more features.

You have the option of opting for a Spectrum TV service alone or bundle it with any of the other services that Spectrum bundle offers. The standalone Spectrum TV service starts at $44.99 per month (you can choose from 3 plans). However, if you opt for a 2-in-1 or 3-in-1 plan, the prices will vary.

Internet FAQ’s

If you wish to have access to blazing speed Internet at an affordable rate, then Spectrum Internet Ultra should be your choice. It offers blistering speed Internet that can go up to the speed of 400 Mbps and that too at an economical price. You also get access to some features free of cost.

Spectrum offers its services in majority of the states. Currently customers can enjoy Spectrum’s services in forty-one states. However, if you are not sure if Spectrum is available in your area, just visit the company’s website to find out. Or you can call on Spectrum Customer service number.

The Charter Spectrum Internet Only plan starts at $44.99 for 100 Mbps. If you need faster speeds, for $104.99 you can get speeds as high as 940 Mbps. Although, you can also find packages more suited to your internet requirement, that offer high speeds as well. So you can get the most for your money.

There are a few things that you can try to speed up your Spectrum internet.

  • Close unwanted downloads
  • Reset the Modem
  • Switch to Ethernet Connection

A 100 Mbps connection means that your internet speed will be up to 100 Megabits per Second. Not to be confused with Megabyte, a megabit is one-eighth of a Megabyte. It is the average Internet speed in the United States. So, a 100 Mbps connection puts you at par or ahead of most American consumers.

After the first 12 months promotional period, Spectrum internet prices revert to their original. You can expect an increase of approximately 20% depending on your status as an out-of-bundle customer. The price change might not affect you if you sign a contract or opt for some select bundle packages.

Voice FAQ's

Customers with touch-tone phones will not need to purchase new equipment to use Spectrum Voice service. The service works with your existing phone wires, phones and wall jacks.

With Spectrum Voice, you will get free 411 calls, voicemail, and numerous other calling features, including Caller ID. Private number rejection and forwarding.

Didn’t Find What You’re Looking For?

Here’s a list of all customer service numbers for Spectrum. Or, call 1-855-837-6837 to speak with a representative.

Functions Phone Numbers
Spectrum Sales 1-855-837-6837
General & Technical Support 1-855-551-4748
Billing Enquiry 1-855-854-2457
Original Time Warner Cable (TWC) Customers Support 1-844-363-0088
Original Bright House Customers Support 1-866-200-7850
Spectrum Outage 1-855-551-4748
Moving 1-855-854-2458
Spectrum Business Customers 1-855-551-4748
Spectrum Mobile Phone 1-855-551-4748

General Disclaimer: ©2018 Charter Communications, Inc. Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to Charter. Standard rates apply after promotion. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Credit approval, prepayment or major credit card may be required. Services are subject to all applicable service terms & conditions, which are subject to change. Trademarks belong to their respective owners. Services not available in all areas. Restrictions apply.

Contract Buyout Information: To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas). A copy of the final bill from the previous provider with early termination fees clearly marked and completed in addition to the ‘Contract Buyout Form’ are required to qualify for the contact buyout program. Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Spectrum service address. Contract buyout forms must be received by Charter within 60 days of installation of the Spectrum Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later. Contract Buyout form can be found at https://www.spectrum.com/browse/content/mycheck.html.