Call Spectrum Customer Service

Get answers to all Spectrum Internet, Cable TV and Phone queries.

  • Get Spectrum services
  • Upgrade Service Plans
  • Technical Support
  • Business Customers Enquiries
Open Mon to Fri 10 AM to 7 PM EST
1-855-837-6837

Spectrum Customer Support

Service concerns & queries are handled here

Customer Service

Customer Service

From ordering new services to getting help with your existing plan, Spectrum customer support has you covered.

1-855-837-6837
Billing Enquiry

Billing Enquiry

Got billing questions? Get all the answers related with your billing, paying online, and more. We're here to help. Call Now!

1-855-854-2457
Business Customers

Business Customers

Be it new orders, technical support, upgrades, billing, or payments. Rest easy, Spectrum business service is just a phone call away.

1-844-363-0088
Customer Service

Technical Support

Need help installing equipment or have questions about troubleshooting? Just call & a professional will take care of it.

1-855-854-2457

Spectrum will pay up to $500 in early termination fees

Spectrum Resources

Different Ways to Connect with Spectrum Support

A telephone call to the above number is usually the simplest way to get in touch. However, Spectrum offers a number of other convenient channels as well. You can contact customer support center in the following ways:

Pre-Call Checklist

For Quick Answers and Instant Solutions

Spectrum Customer Support representatives do their best to assist you and resolve any service issues you may have. However, it always helps if you have a few things on hand to keep things smooth and speed up the process. Before you call Spectrum, make sure you have the following information ready:

  • Your Spectrum Account Number (For existing customers only). You can find it on a recent bill or on Spectrum.net
  • The phone number associated with your account. This helps confirm your identity
  • Your Social Security Number’s last 4 digits. This may help with additional identity confirmation
  • Your exact service or billing address
  • Paper and pen to take notes with

Bill Pay

How to Pay Spectrum Bill with Ease

You do not always have to pay the conventional way. Spectrum offers you a variety of options to choose from. Thus, making it easy for you to make the payment from anywhere in the world. Following are the available options:

  • Call 1-855-854-2457 to connect to a billing rep and choose to pay through your account or card
  • Pay online by logging into your Account and going to the billing
  • Sign into your Spectrum App and navigate to ‘Make Payment’ to clear the dues
  • Find nearest outlet via the Store Locator and pay without any processing fee
  • Scan your billing statement to get the mailing address, and send a money check or order to the same address

24/7 Customer Support

Efficient Reps Available to Resolve Issues

Whether it is your cable TV that you need help with, or an Internet related issue, you can contact the reps. They will provide you with the best possible solution within hours. You can connect with them via email, live chat sessions, or over a phone call to help you with any of the following:

  • Get to know about the existing plans, and promotions apart from available Internet speeds
  • Get an instant hardware assistance in case of a technical difficulty that you may face
  • Handle Internet outage in your area like a professional would do
  • Resolve all your remote control related emergencies if need be
  • From call distortion, static breaks, background echoes, to sudden call drops, get all your voice issues resolved smoothly, and in no time.

Frequently Asked Questions

To stay at the top of the game, businesses need to provide their customers with efficient customer support. When it comes to providing a seamless customer experience, Spectrum Cable Customer Service checks all the boxes! Their team of representatives is not only pleasant but are also extremely competent. They make sure that your issues are resolved on the spot.

General FAQ’s

Dial 866.200.7639 telephone number for Charter Spectrum customer service. Dialer or agent will redirect you if your call gets connect to the wrong one.

Spectrum offers a wide range of modems according to the Internet plans and speeds you opt for. Many people claim the best modem for Spectrum to be Aris SURFBoard SB6183.

Subscribing to any of Spectrum’s services means that you are also getting diligent spectrum customer care as well. If there is anything that you need help with, dial the telephone number for Charter Spectrum customer service @ 855.837.6837.

Spectrum is the same as the Charter. In May 2016 Charter Communications acquired TWC. The merger also included a third company called Bright House.

Log in to your Spectrum account and find the ‘Ask Spectrum’ toggle. Click on it and see what instructions are there to follow.

Home Security service by Spectrum discontinued on 5th Feb 2020, because of multiple factors.

Cable TV FAQ's

The channel listings and Spectrum TV Choice Package details will get you a variety of programming options. In addition to educational channels, Spectrum’s News 1 Channel, Music Choice Channels, you get to choose ten channels of your choice from a list of 77. All of this under $30 per month. Plus access to many other exciting features and add-ons.

It is the freedom to watch your favorite shows and movies even when on the go. Spectrum TV Stream allows you to watch On Demand content. The package comes for as low as $24.99 per month. With an option to access over eighty channel apps, the bundling options will excite you.

You can choose from a variety of Cable TV packages when it comes to Spectrum. The packages start at $44.99 per month. By subscribing to any of the three plans you get access to HDTV channels, thousands of On Demand shows and movies and many more features.

You have the option of opting for a Spectrum TV service alone or bundle it with any of the other services that Spectrum bundle offers. The standalone Spectrum TV service starts at $44.99 per month (you can choose from 3 plans). However, if you opt for a 2-in-1 or 3-in-1 plan, the prices will vary.

Internet FAQ’s

If you wish to have access to blazing speed Internet at an affordable rate, then Spectrum Internet Ultra should be your choice. It offers blistering speed Internet that can go up to the speed of 400 Mbps and that too at an economical price. You also get access to some features free of cost.

Spectrum offers its services in majority of the states. Currently customers can enjoy Spectrum’s services in forty-one states. However, if you are not sure if Spectrum is available in your area, just visit the company’s website to find out. Or you can call on Spectrum Customer service number.

The Charter Spectrum Internet Only plan starts at $49.99 for 100 Mbps. If you need faster speeds, for $109.99 you can get speeds as high as 940 Mbps. Although, you can also find packages more suited to your internet requirement, that offer high speeds as well. So you can get the most for your money.

There are a few things that you can try to speed up your Spectrum internet.

  • Close unwanted downloads
  • Reset the Modem
  • Switch to Ethernet Connection

A 100 Mbps connection means that your internet speed will be up to 100 Megabits per Second. Not to be confused with Megabyte, a megabit is one-eighth of a Megabyte. It is the average Internet speed in the United States. So, a 100 Mbps connection puts you at par or ahead of most American consumers.

After the first 12 months promotional period, Spectrum internet prices revert to their original. You can expect an increase of approximately 20% depending on your status as an out-of-bundle customer. The price change might not affect you if you sign a contract or opt for some select bundle packages.

Voice FAQ's

Customers with touch-tone phones will not need to purchase new equipment to use Spectrum Voice service. The service works with your existing telephone wires, phones and wall jacks.

With Spectrum Voice, you will get free 411 calls, voicemail, and numerous other calling features, including Caller ID. Private number rejection and forwarding.

To do so via landline, you will have to dial *99 and follow the instructions. You will be asked to create a four-digit pin. Once done, you will have to record your greetings. Do so and your voicemail will be enabled.

Begin with unplugging your router. Unplug the phone modem cord following this. Once done, plug in the phone modem back and wait for it to connect. Connect your router to power again and wait for 30 seconds before you make a phone call.

Billing FAQ's

Yes, you can pay your bill by calling its official helpline.

Yes, it does. You can schedule Spectrum bill payments online using their official website or the auto-pay option for the automatic deduction of the monthly bill.

You can Spectrum bill pay in person, online via your bank’s website or Spectrum App, by phone, via mail, or through third party agents.

Use your Spectrum account credentials to log into the site. Go to the billing section and view your payable amount.

Spectrum offers a grace period of 30 days after that, you will be charged a late payment fee of $8.95.

You can contact the customer service department to cancel your service.

Didn’t Find What You’re Looking For?

Here’s a list of all customer service numbers for Spectrum. Or, call 1-855-837-6837 to speak with a representative.

Functions Phone Numbers
Spectrum Sales 1-855-837-6837
General & Technical Support 1-844-363-0088
Billing Enquiry 1-855-854-2457
Original Time Warner Cable (TWC) Customers Support 1-844-363-0088
Original Bright House Customers Support 1-844-363-0088
Spectrum Outage 1-855-854-2458
Moving 1-855-854-2458
Spectrum Business Customers 1-844-363-0088
Spectrum Mobile Phone 1-855-854-2458

General Disclaimer: ©2018 Charter Communications, Inc. Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to Charter. Standard rates apply after promotion. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Credit approval, prepayment or major credit card may be required. Services are subject to all applicable service terms & conditions, which are subject to change. Trademarks belong to their respective owners. Services not available in all areas. Restrictions apply.

Contract Buyout Information: To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas). A copy of the final bill from the previous provider with early termination fees clearly marked and completed in addition to the ‘Contract Buyout Form’ are required to qualify for the contact buyout program. Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Spectrum service address. Contract buyout forms must be received by Charter within 60 days of installation of the Spectrum Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later. Contract Buyout form can be found at https://www.spectrum.com/browse/content/mycheck.html.